Company: Operations Nation
Role: Course Manager
Type: Part-time (~5 hours/week)
Salary: £1,500 per 10-week course (fixed)
Location: Remote but based in the UK; within commutable distance to London
Apply here: https://airtable.com/shr3PcmwbZhxUsHKG
Operations Nation is creating a digital ecosystem designed to showcase the people, systems, and processes that power our businesses and make the world go round. We’re here for:
- Existing startup/scaleup operations managers who are seeking more resources to be the best ops leaders they can be
- Experienced operations leaders who are happy to share their expertise and knowledge
- Those who are aspiring to be operations managers/leaders, but aren't sure how
- Everybody else who don't yet know they would make great operations professionals
Our mission is to create and curate a community-powered knowledge base filled with ops-specific content, tools, resources, and workshops to help operations professionals not only survive but thrive, at every stage of their ops career.
Our vision is a world where operational best practices are just as readily accessible as any other business information, where operations is just as respected a discipline as strategy, and where young people are as likely to aspire to become COOs and operational leaders as CEOs.
Our community consists of over 1,300 community members from over 30 countries in every continent except Antarctica, but about 80% are based in the UK/continental Europe. The majority of members work for startups from 25-250 employees, generally pre-Series A up to Series B. 40% are COOs, 22% are in other operational roles, and 18% are senior operations leaders.
We learn from each other by discussing challenges and sharing stories, experiences, and advice. Most importantly, we help each other be more effective and grow in our roles. The ON Community is space where operations leaders share experience and advice, ask/answer questions, grow professionally and expand their network online and offline.
In February 2023, we launched a 10-week course to equip aspiring/first-time COOs with the hard and soft skills they need to be successful in their existing and future roles. Topics include:
- Strategic Planning
- Fundraising and Financial Budgeting
- Organisational Design
- Organisational Performance & Analytics
- Internal Communications From All-Hands Meetings to Cross-Functional Collaboration
- External Communications with Your Board and Investors
- Managing Laterally to the Exec Team
- Managing Upwards to Your CEO
We’re looking for someone to work closely with our Co-Founder Charlene Chen to help run the next iteration of our course, which will be 90-minute Zoom sessions every week for 10 weeks, from May - June 2023. Charlene has really enjoyed designing and running the course end to end, but in order to impact more and more aspiring COOs, we need help ensuring we maintain high quality even as we scale beyond London.
Your responsibilities will be:
- Marketing: coordinate with the ON Team to advertise the course within the ON Community and beyond. Gather testimonials from the course that can be used in future marketing materials.
- Selection: help select the next cohort from the pool of applicants.
- Curriculum development: design the right blend of masterclass vs. case studies vs. small group exercises to showcase the expertise of our experienced COO guest speakers while maintaining consistency of content delivery
- Communications: email and Slack communication with the cohort prior to, and after, each weekly session.
- Facilitation: support the development and facilitation of learning exercises during each weekly session.
- Feedback surveys: design, publish, and analyse feedback from each weekly session.
We’re looking for you if you’re…
- Passionate about learning operations. You don’t have to be an expert in operations, but it would be very helpful if you are excited about the topics, learning, and perhaps even sharing your own operations knowledge.
- Great with people. You love connecting with others, can build rapport quickly, and active listening is one of your core skills. You’ll need to equally comfortable interacting with course participants as COO guest speakers.
- A good communicator. Words come easily to you, both verbally and in written format. You’ll need these skills as you’ll communicate a lot in writing - whether it’s in direct emails to participants, social posts, or our community newsletter.
- Tech-savvy. Internally, you may need to use no-code tools such as Notion, Canva, Airtable, and ClickUp; and whilst your knowledge of them isn’t a requirement, we will expect you to pick up new tech quickly and with minimal guidance. Externally, we will be using Zoom to run the course sessions.
- Proactive and resourceful. You’re ready to roll up your sleeves and get things done, figuring out how as you go. We’re a startup and often need all hands on deck.
- Responsible and honest. You manage your time and multiple responsibilities effectively and meet the deadlines you set for yourself. You pick things up quickly, know how to take criticism, and respond well to feedback.
Your skills and experience:
- It’d be great if you have some experience with some of the responsibilities we’ve listed, but it’s not a requirement.
- If you have prior experience in training or course development/delivery, that’s doubly awesome.
- If you don’t have any relevant experience, but are interested in what we’re building, fit our description above and are hungry to learn, we’d love to speak with you. We all need to start somewhere!
The aims of this role are:
- For it to be valuable to you and your professional development by giving you confidence in your skills and abilities.
- For it to be valuable to Operations Nation, our work and our growth.
- For you to have an impact. The course we’re providing is the only one of its kind and we hope will deeply impact the career development of each course participant.
- To provide you with true startup experience. You'll not only see first-hand how to build a business from scratch - you'll be a big contributor to it.
- To help you build your professional network. You'll get to work with other operations professionals (both course participants and COO guest speakers)
Structure: Part-time (contract).
Location: Remote (working from home), but within a commutable distance to London.
Time commitment: We estimate the role will require an average of 5 hours per week for 10 weeks (50 hours).
Salary: £1,500 for the 10-week course (~5 hours/week).
- Submit your application here.
- We’ll review it and get back to you within the next 5 working days to let you know if we think you’re a good fit for the role.
- We’ll then ask you to complete a timed task for us. It will take up to 45 minutes of your time.
- If you have successfully completed the task and your answers are what we’re looking for, we’ll arrange the first and final interview with Charlene.
- We will aim to complete the above process within 1-2 weeks (also depending on your schedule). We’re looking to complete hiring for this role by late April.
What's it like to work at Operations Nation?
- We're a fully remote team: the founders are based in London (although they travel frequently), and the rest of the team is in Hungary, Switzerland, Lithuania, and Ukraine. No matter where you are, we'll make sure to really make you feel a part of our team.
- You'll be working directly with founders and always have the whole team at the reach of your hand if you need anything.
- We focus on results and don't count the hours spent working, therefore the working schedule is flexible.