New Year, New Ops: Getting the Right Documentation Systems In Place Documentation is essential for business and career growth. By setting up good documentation systems and processes, you can: • Offer 30-hour workweeks and attract talent • Onboard new employees quickly, to increase revenue faster • Easily see, agree on, and improve your processes • Iterate and experiment more efficiently Yet so often, documentation is still looked at as a nice-to-have - or worse, a chore - and gets banished to the bottom of our priority lists.Ops often leads the charge in getting documentation systems in place - and with the start of a new year, it's the perfect time to start off strong and do some clean-up that will make everyone's lives easier. Guest Speaker: Jen Bergren, Former Head of Operations at Remotish, a HubSpot RevOps & WebOps agency
Organiser: Operations Nation 🎟 Registration 🌐 Online event
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A cONference for operations professionals.
Join us for our annual, fully virtual cONference on the 3rd & 4th of October 2022.
A global two half-day virtual conference specifically designed for startup and scaleup operations professionals to discuss the many challenges encountered along the path to “operational excellence”, hear from seasoned ops leaders, and connect with other ops folks from across the globe.
👀 DISCOVER what operations is all about from seasoned operations professionals.
🌱 GROW by learning what it takes to bring you to the next level in your career path.
🤝 CONNECT with like-minded people by networking in our breakout rooms.
🎉 CELEBRATE everything that makes an operations career such a fascinating choice!
Get your cONference 2022 ticket here
Thanks so much to our wonderful sponsors:
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Agenda
All times in BST (London/UK time)
Monday, 3rd of October
1:00 - 1:10 pm — Day 1 Welcome from Operations Nation Team
1:10 - 1:40 pm — Networking Session
1:50 - 2:35 pm — Strategy vs. Operations: What comes first, the chicken or the egg?
2:45 - 3:30 pm — People Debate: Is Operations just a cost centre or a growth accelerator?
3:30 - 4:00 pm — Networking Session
4:15 - 5:00 pm — Organisational Design: When should Operations be centralised versus decentralised?
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5:10 - 5:55 pm — Organisational Performance: As an Ops Leader, are you supposed to be more of an Aggregator or Influencer of metrics?
Tuesday, 4th of October
1:00 - 1:10 pm — Day 2 Welcome from Operations Nation Team
1:10 - 1:55 pm — Risk Management: How do you identify and mitigate risks as you scale your operations without becoming too risk-averse?
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2:10 - 2:55 pm — Customer Operations: How do you ensure operations is embedded into the entire Customer Journey?
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3:00 - 3:45 pm — Networking Session
3:50 - 4:50 pm – Systems and Processes Debate: SaaS vs. No-Code
4:50 - 5:00 pm — cONference Wrap Up
6:00 pm — After-Party in London! NB: tickets are sold separately — grab yours HERE 🍻😉
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Speakers & Panelists
Charlene Chen
Clare Hawthorne
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Fadi Hindi
Ghilaine Chan
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Seni Sulyman
Hosts
"We wanted to create an accessible space where any operations professional can easily find the right resources and content to thrive in their careers." — Astrid, Aušrinė and Charlene
Sponsors
Our cONference would not be possible without the help and support of our sponsors. Thank you so much for helping us make this event happen!
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Hubble makes hybrid working easy. It's the only platform that helps you configure, deliver, and manage all of your workspace needs in one place, whether that's an HQ office, home or on-demand. Its mission is to improve the working lives of one million people by 2025, as it knows your people are your most valuable asset. Hubble is our gold sponsor and also Operations Nation team's go-to for any event/meeting spaces and co-working. The ON team will, in fact, be running this cONference from one of the Hubble spaces!
Pento lets you run payroll in real time, automating the entire process. With their CIPP-qualified expert support at hand, you never run payroll alone. Add to that a software which is easy to use, automates calculations and payments, syncs with HMRC, and integrates with leading HR and accounting systems, Pento removes any need for manual intervention around data entry, double-checks and human errors. Pento is our silver sponsor and when we have UK payroll, we'll run it on Pento for sure.
Trust Keith is the first founder-centric global data protection solution, offering a dedicated DPO, a data compliance platform, and data protection training, so you can get world-respected compliance certifications. Trust Keith is our bronze sponsor and Operations Nation's long-standing partner for all things data protection and compliance.
JBM is the go-to recruitment company for high-growth companies and future leaders. They’re on a mission to disrupt the traditional recruitment model, by creating lasting human connections through their diverse networks to culturally aligned talent with the skillsets to make a positive impact on business growth and people’s lives. JBM is our bronze sponsor and Operations Nation is also a proud partner of their COO Secrets podcast.
Onside Accounting are Chartered Accountants and Business Advisers supporting high growth businesses in the UK. They offer a vast range of accountancy, tax and other advisory services, working flexibly and collaboratively with their clients. Onside Accounting is our bronze sponsor and has been a longtime supporter of Operations Nation as our accountants and advisors.