Allison Pickens is one of the world’s top experts on how to grow recurring revenue. She is a thought leader on go-to-market strategy for SaaS companies, having coached thousands of CEOs and executives at both Fortune 500 companies and born-in-the-cloud SaaS ventures. She has experience as an independent board director, COO, P&L owner, and investor.

As the former COO at Gainsight, a $1B unicorn and top customer success software company, Allison scaled the company from infancy to a multi-product platform, creating the category of customer success software. Along the way, Allison and her team developed industry-recognized best practices on how the shift to subscription business models has precipitated a new focus on customer centricity and necessitated significant changes in go-to-market strategy and company organization.

Allison was named one of the Top Women in SaaS and Top 50 People in Sales and Business Development. She is part of the Fortune Most Powerful Women community, which recognized the ideas she has shared in hundreds of conferences, blog posts, and podcasts, including The Customer Success Podcast that she hosted. She co-authored a book called The Customer Success Economy, published by Wiley in April 2020.

Ben is the co-founder & CEO of CharlieHR: an easy, inclusive HR Software used by thousands of small businesses worldwide to organise and improve their teams and management. CharlieHR advocates the use of workplace culture to help businesses attract great talent, retain it and maximise the potential of their teams.

Ben has been working with his business partner Rob since they were sixteen and started CharlieHR after having launched and operated Born Social (a social media marketing agency) for five years. Ben is the host of The Culture Ops Podcast - a weekly podcast lifting the lid on the challenging situations that affect workplace culture every day. Ben is a keen ultra runner as part of Team Cactus and helps to run TACKERS an international ski camp for children who’ve had organ transplants. You can follow Ben on twitter - @BG.

Brooks Busch is the co-founder and CEO at Elate, the leading Strategic Planning software built for high growth companies. With a focus on go-to-market strategy, operational alignment, and the customer experience, Brooks has served in executive roles at various stages of high growth companies.

Before launching Elate, Brooks was VP of Operations at Springbuk, helping to scale the company from $100K to $10M in ARR. Prior to Springbuk, he led Channel Partnerships for Gigya across North America. Brooks began his career in operations and go-to-market strategy with ExactTarget, which was acquired by Salesforce.

Sean Lane is the Senior Director of Field Operations at Drift, the world’s leading revenue acceleration platform. He currently oversees Sales and Customer Operations, and has spent time working across all of the company’s Go-to-Market Operations during his tenure at the company. Prior to Drift, Sean spent over five years leading Revenue Operations, Sales Development, and Customer Success teams at Upserve, a restaurant technology company.

Sean is also the host of "Operations", a podcast that goes under the hood of companies in hypergrowth with some of the leading operators from companies like Salesforce, Amazon, Okta, and more.