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COO Course

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ℹ️Here’s why your COO should attend Operations Nation’s COO Course 🔥

Step into the COO seat

Stepping into your first COO role is exciting and intimidating in equal measure. This course gives you the frameworks, systems, and decision-making habits used by real-life COOs, so you can lead with confidence from day one.

Join the COO Course
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After 10+ years of running operations communities, we’ve seen far too many people who:

  • Want to become COOs, but lack the confidence to pursue these roles
  • Are stuck questioning themselves and what they don’t even know they should know
  • Fall into COO roles without being fully prepared for the challenges they will face - managing upwards, laterally, downwards, and diagonally

We want to equip the next generation of startup COOs with the tools you need to thrive in your roles.

Why should I take this Course?

Increase your cONfidence 💪

At the start and end of the Course, you will fill out our Operations Leadership Competency Scorecard. Our latest results showed that most participants’ confidence increased by 20-30%. Confidence will help you identify and solve problems more quickly and effectively.

Help your company thrive 🚀

In a down-market, it’s never been more critical for companies to do more with less human and financial capital. As an operations leader, it’s your job to put the right people, systems and processes in place to optimise your company’s success - increasing profit and reducing costs in your business.

Build your own operations hive mind 🧠

Through the course, you will gain access to a highly engaged community of fellow operations leaders. These operational experts can give you real-time advice that will help you through all the various trials of scaling.

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What is included in the course?

This is a 14-week online course covering Operation Nation’s Core Competencies for a Strong COO. The next cohort kicks off in February 2026. Applications are open now!

Live sessions with experts

Learn from experienced COOs from the ON Community and beyond.

Weekly check-ins

Your very own group of accountability buddies to help you stay on track.

Pre-recorded videos

Focusing on the principles & guidelines of the related competency

You will also get

1:1 office hours

Chat with the Course Facilitators at any time during the course.

Digital workbook

Go through the exercises for deeper learning - in your own time.

Your own private group

A place to keep in touch with your cohort.

And if you successfully complete the Course…

Your official COO Course certificate

Which will look great on your LinkedIn profile when you network with fellow COOs or look for your next role.

Join the COO Course

What skills will I learn?

Based on 30 years of collective operational leadership experience, Operations Nation has designed a framework encompassing the following majority of the Core COO Competencies:

Strong Head

Strategic and Operational Planning

Ability to translate your organisation’s strategy into a realistic operational play.

Organisational Design

Ability to help shape your org chart/accountabilities as the organisation grows and scales

Strategic Finance

Ability to understand and support the strategic management of financial resources and growth

Strong Core

Organisational Performance and Analytics

Ability to aggregate, report upon, and influence the cross-functional metrics that matter most

Risk Management

Ability to anticipate risks to ensure your organisation’s strategy is achieved

Strong Voice

Internal Communication

Ability to communicate - from all-hands meetings to cross-functional projects

External Communication

Ability to communicate with/to VIP customers, Board Members and Investors

Strong Heart

Self-Awareness

How to identify, understand and communicate your personal and professional strengths and weaknesses

Stress Management

How to juggle multiple tasks and projects in a high-pressure environment

Self-Care

How to set boundaries, say no to others, and carve out time to care for/invest in yourself

How much does the Course cost?

This one-of-a-kind course costs £1,699* + VAT.

*Pricing may differ slightly depending on your location. We’re a global community and we strive to be accessible for all our members, so we use the PPP framework. You can read more about this here.

For context: the few COO-focused programs that do exist - like those at top business schools such as MIT or INSEAD - are typically priced around $20,000–$25,000 and cater to corporate executives rather than startup operators. Our course is built specifically for startup and scaleup COOs, and at a fraction of the cost.

Need help getting buy-in?

Here’s a helpful template you can send to your CEO or manager.

Join the COO Course

Testimonials

The proof is in the pudding: we've received an average rating of 9/10 from the six cohorts we’ve led over the past 2 years, with 100+ participants in total.

FAQs

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Who are the instructors & contributors?

Sessions will be facilitated by Operations Nation:

Charlene Chen 🇺🇸Charlene Chen 🇺🇸
Charlene Chen 🇺🇸

Co-Founder

Executive Director at Ezrah Charitable Trust, Board Member, former COO of AZA Finance and Lantum.

Bre McQuade 🇳🇿Bre McQuade 🇳🇿
Bre McQuade 🇳🇿

Head of Learning

Fractional COO, facilitator of learning and connection.

We invite experienced, real-life COO guest speakers to share their experiences with you. Former guest speakers include:

cONtributors

Kristen ShannonKristen Shannon
Kristen Shannon

COO @ Dexory. Founder and CEO @ Highliner Technology. Formerly COO @ Oxford Ionics, General System

Milly BarkerMilly Barker
Milly Barker

Founder @ Pay As You Go COO. Serial COO across industries and sectors.

Jonathan BullockJonathan Bullock
Jonathan Bullock

Co-Founder & COO @ Gigantec.com. Formerly the first Chief of Staff @ Google and COO @ Softbank.

Ghilaine ChanGhilaine Chan
Ghilaine Chan

Fractional COO & Chief of Staff. Startup mentor.

Ben GateleyBen Gateley
Ben Gateley

Co-Founder & CEO of Charlie HR. Formerly COO @ CharlieHR.

Glen WalkerGlen Walker
Glen Walker

Co-Founder & COO @ Nous. Formerly COO @ Trouva.

Jeff CourtneyJeff Courtney
Jeff Courtney

Partner @ Reply. Formerly COO @ Wiserfunding

Chris VarinChris Varin
Chris Varin

Interim CFO @ Carwow Group. Formerly COO & Director @ Car & Classic, COO @ Cazana, Founder/COO/CFO @ Lyvly

Becca SweetmanBecca Sweetman
Becca Sweetman

Executive Coach, Team Coach & Advisor @ Evolution.

Paul HerdemianPaul Herdemian
Paul Herdemian

Fractional CFO/COO @ Nine16.

Tom GellTom Gell
Tom Gell

Co-Founder @ ISO Serious.

Ty Wolfe-JonesTy Wolfe-Jones
Ty Wolfe-Jones

Startup COO Sherpa. Co-Founder & Co-Host at Climate Mayhem podcast. Formerly COO @ Wrench, General Manager @ DoorDash, Ops & Logistics @ Uber

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What will the format be?

Our guiding principle is to keep all the content engaging and applicable. Therefore, the Course will be a mix of “I do, we do, you do”:

  • Experienced COOs will share their personal experiences and favorite frameworks
  • We’ll guide you through exercises to learn new skills
  • We’ll encourage you to apply these skills on the job (and give you suggestions on how to do so)
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I’m already a COO but as I’m new in the role, feel like I would benefit. Do I qualify for this course?

First-time COOs are MORE than welcome to take the course! Many of us receive our COO titles before we feel fully equipped for the role - and unfortunately, we usually receive very little professional development from within our organisations.

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What if I can’t attend all sessions?
  • We highly encourage everyone to prioritise attending all sessions in order to get the most value out of the Course, but if you absolutely can’t avoid it, you will be able to access the materials and a recording of the class.
  • However, if you’d like to attain the Operations Nation COO Course certificate, you’re required to attend 80% of the sessions.
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What if I can’t join the upcoming cohort – will there be future courses?

Dates for 2026 will be confirmed in the coming months. In the meantime, we encourage you to join the waitlist, so you’ll be the first to know when the dates get announced.

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What industry or stage is the Course focused on?

We’ve found that regardless of background, operations leaders experience similar strategic challenges (e.g. navigating relationships, fundraising, building an organisation).

Our application form exists to ensure that the Course is aligned with where you are in your career & your organisation. Your growth is important to us, so if we find that this isn't the best fit for you, we will recommend other resources for your operations leadership journey!

For our past cohorts, most of the participants worked in Seed to Series B startup/scaleup companies. However, ops leaders from non-profit organisations also found the Course very helpful.

Our guest speakers come from tech startup/scaleup backgrounds.

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What is the time commitment?

We ask you to budget 6-8 hours per week (including pre-session and post-session work) + devote some time to implementing your learnings while you’re at work.

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Do you offer any discounts?

We’re a global community and we strive to be accessible for all our members.

  • We use the PPP framework. You can read more about this here.
  • We offer a discount for non-profit organisations/charities. Reach out to find out how to set this up.

At this time, this is the only reduced price we offer. As we continue to grow, we hope to be able to offer further discounts for future cohorts.

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Do I have to pay the full fee upfront?

If needed, you’re welcome to reach out to us and discuss a payment plan.

If you have any questions about the COO Course, or would like to contribute to it, please get in touch and let’s chat!