Anna Martinez

Headshot

What’s your job title?

Head of People / COO

Company / Organisation

ULAM LABS

LinkedIn profile

https://www.linkedin.com/in/matuszak-anna/

Your journey into Ops - how did you get here, and how has your remit changed over time?

I started in IT outsourcing, running sales, recruitment and delivery as one function. Later I moved into HR and org design, scaling teams and even leading the people side of an acquisition. At ULAM LABS I began as Head of People & Ops and now as COO I oversee the whole engine room — HR, finance, marketing, admin and ops — working side by side with the CEO and CTO.

We know not every day or week looks the same in Ops - but if you could design your perfect week, what would it look like?

Perfect week has all meetings and calls booked in 1-2 days, it’s a mix of strategy and hands-on.

What’s the work achievement you’re most proud of - and why?

Organisational growth from 150 to 300 headcount, after which a larger company acquired the organisation. I oversaw the process of acquisition and merge.

What’s your self-declared superpower?

I solve problems :)

What’s a system, process, or tool you can’t live without - and why?

Notion, ChatGPT, Google Workspace - I use them every day.

When everything feels like it’s on fire, what helps you keep on track?

My second brain in Notion.

What does great operations leadership mean to you?

Sees bigger picture and can prognose the future.

What excites you about the future of Ops?

New tools, new trends, new ways of working.

What advice would you give to someone just starting out in Ops?

Be meticulous!