Chief of Staff @ Manychat. Formerly Senior Manager Business Operations @ Intercom, Global Business Operations Assistant @ Deliveroo.
Lu brings deep operational excellence expertise from high-growth SaaS environments, currently serving as Chief of Staff at Manychat - a rapidly scaling 300+ person platform for social media automation, with one billion conversations powered by Manychat annually. 💡 Her operational leadership journey spans some of tech's most demanding scaling environments, including Intercom and Deliveroo, where she honed her expertise in building structured processes that fuel growth without stifling innovation.
🎯 Lu's approach focuses on practical, outcome-driven operational frameworks rather than bureaucratic processes - helping rapidly growing companies build the operational foundation needed to scale while preserving the high-trust, innovative culture that made them successful in the first place.
🎉 Don't miss Lu's roundtable "From Startup to Scale-Up: Building Operational Excellence Without Sacrificing Culture" (20th Oct) where she'll share actionable frameworks from her cross-company experience, including specific strategies for implementing standardized processes that actually accelerate rather than hinder growth.