Head of Operations UK
Biztory
I started my career working in business insights, then moved into Project Management and head of Project Management roles within that space. During the pandemic I had the opportunity to join a boutique data consultancy as their head of Operations, which was a career move that I was actively looking for.
A perfect week would start with a couple of Monday sessions where we review the week ahead and progress on actions (short and mid-term). Mid-week I'd ensure we are set up for success by discussing new opportunities, reviewing resourcing needs, process enablement and PM best practices. Later on I would keep an eye on budget, invoicing and finance as well as data inputs to ensure our business is healthy and data is accurate, only to end up with a work drink with my lovely colleagues.
Overhauling our invoicing process to a point where we cleared out £1.5M of bad debt, permanently.
I excel at holding people accountable and helping them deliver their best work.
SMART and ACT approach for goal and objective setting. I think it saves so much time and effort, while ensuring people are focused on the right things across the board.
Setting a priority list per month, week and day. Breaking down each day to make sure I am focusing on the right priorities.
Empowering, allowing people to buy into why operations matters, sharing a single source of truth and having a smooth dynamic where everyone understands their place in an organisation.
To be good at ops, you need to be good at managing people. Most processes need people to buy in and follow it, so it only works when you are able to communicate the value of the role and the structure you add.
Doing a lot more in less time and with fewer resources.
Working in operations doesn't mean to be rigid. You have to work smart and allow space for innovation, creativity and flexibility within the framework and processes.